FREQUENTLY ASKED QUESTIONS
Yes, we manufacture in accordance with the approved design (dimensions, materials, and finishes). Please note that there may be slight variations in color depending on screen calibration; therefore, we recommend color proofing for demanding or corporate orders.
You can request it through our channels (website/WhatsApp/social media) by sending: product, measurements, quantity, type of finish, and your file/design. If you don't have a design yet, we will guide you in defining a proposal that is aligned with your brand.
Yes. We can review and adjust your file for printing (margins, bleed, resolution) and, if you need it, help you adapt the design so that it is ready and looks professional.
We recommend high-quality PDFs (ideal) or editable files (AI/PSD) with traced or embedded fonts. For photographs: high resolution. If you are unsure, send us your file and we will validate it before production.
Yes. We specialize in customization: logo, brand palette, messages, QR codes, contact details, and variable data (names, codes, locations, numbering), depending on the product.
We will send it to you via the order confirmation channel (email or WhatsApp). We will issue a receipt as appropriate (receipt/invoice) when you share your billing information with us.
Once approved, the design goes into production. If you need changes, it is best to notify us before printing. If the order has already gone into production, changes may involve reprocessing and additional costs.
Yes. We ship your order by delivery (home delivery) and to provinces by parcel service through Shalom. Shipping has an additional charge and varies depending on the area/destination.
Some products are produced seasonally, depending on material availability or production capacity. If you see “out of stock,” please write to us: we can often produce it on request or offer you an equivalent alternative.