FREQUENTLY ASKED QUESTIONS
Yes, we produce according to the approved design (measurements, materials, and finishes). Keep in mind that minimal color variations may exist depending on screen calibration; that's why we recommend color proofing for demanding or corporate orders.
You can request it through our channels (web/WhatsApp/social media) by sending: product, measurements, quantity, type of finish, and your file/design. If you don't have a design yet, we'll guide you to define a proposal aligned with your brand.
Yes. We can review and adjust your file for printing (margins, bleed, resolution) and, if needed, help you with design adaptation so it's ready and looks professional.
We recommend high-quality PDF (ideal), or editable files (AI/PSD) with outlined or included fonts. For photographs: high resolution. If you're not sure, send us your file and we'll validate it before production.
Yes. We specialize in personalization: logo, brand palette, messages, QR, contact details, and also variable data (names, codes, locations, numbering), depending on the product.
We'll send it to you through the order confirmation channel (email or WhatsApp). We issue proof as applicable (receipt/invoice) when you share your billing information with us.
Once approved, the design goes into production. If you need changes, it's best to notify us before printing. If the order has already entered production, changes may involve reprocessing and additional costs.
Yes. We send your order by delivery (home delivery) and to provinces via Shalom courier service. Shipping has an additional charge and varies depending on the area/destination.
Some products are made by campaign, material availability, or production capacity. If you see "sold out," contact us: we can often produce it on request or suggest an equivalent alternative.
