At Gong Printing, we are committed to the privacy and protection of our users' and customers' personal data. This Policy describes how we collect, use, process, and protect your personal data when you interact with our website, request a quote, or hire our printing and customization services.

1. Processing and use of personal data

The personal data you provide through our website (forms, WhatsApp, email, calls, or other channels), as well as the data you give us during a commercial or contractual relationship, will be incorporated into our databases.

Purposes of processing

  • Address inquiries, quote requests, and production requirements.
  • Manage orders, artwork coordination, approvals, production, billing, delivery, and after-sales service.
  • Contact you to confirm technical specifications (measurements, materials, finishes, quantities, deadlines, delivery address).
  • Send commercial communications from Gong Printing (promotions, news, launches, or offers) only if you authorize it or when regulations allow it.
  • Comply with legal, tax, and administrative obligations.

Access and transfer of data

  • Your data will be accessible only by authorized Gong Printing personnel.
  • We do not share data with third parties without your consent, except for:
    • Suppliers necessary for the operation (for example: courier/delivery services, payment gateways, hosting, or messaging tools), solely to fulfill the purpose of the service.
    • Requirements from a competent authority or legal obligation.

Accuracy of information
You guarantee that the data provided is true, current, and authentic, and you commit to keeping it updated.

Revocation of consent
You can revoke your consent and/or request information about its processing by writing to Gong Printing's customer service email (replace with official email) or through our formal contact channels.

2. Rights of data subjects

In accordance with Law No. 29733 – Personal Data Protection Law, you can exercise the rights of:

  • Access to your personal data.
  • Rectification of incorrect or outdated information.
  • Cancellation when you consider that it is not being processed in accordance with regulations.
  • Opposition to processing for legitimate reasons.

How to exercise your rights: to address your request, you must send a written communication attaching a copy of your ID or official document to Gong Printing's email or present it at our physical address (replace with address).
For security reasons, requests related to personal data are not handled by telephone.

3. Security measures

Gong Printing applies reasonable technical and organizational measures to protect the confidentiality and integrity of personal data and prevent its alteration, loss, unauthorized access, or improper processing.

However, the user understands that no system on the Internet is completely invulnerable. Although we apply good security practices, we cannot guarantee zero risk against external incidents (for example, attacks or malicious software).

4. Personal data in print files (artwork, photos, and content)

To produce custom orders, the customer may share files, images, texts, logos, or photographs. Gong Printing:

  • Uses these files only for the purpose of production and coordination of the order.
  • May keep them for a reasonable time for reprints, support, or traceability, unless the customer requests their deletion when applicable.
  • Is not responsible for the legality of the content provided by the customer (for example, copyright or trademark use); the customer declares they have the necessary authorizations for its use.

5. Processing of data of minors

Gong Printing's services are not directed at minors under 14 years of age. If we become aware that a minor has provided personal data without authorization from their parents or guardians, we will proceed to delete it as far as possible.

6. Modifications to the Privacy Policy

Gong Printing reserves the right to update this Policy at any time due to legislative changes, criteria from the National Authority for the Protection of Personal Data, or internal adjustments.

Modifications will be published in this section before they take effect. Continued use of the site after publication will imply acceptance of the changes.

7. Applicable law and jurisdiction

This Policy is governed by the laws of the Republic of Peru, especially by Law No. 29733 and its regulations. Any controversy related to the use of this website will be submitted to the jurisdiction of the competent courts of Lima, Peru.